Elevate Your Career: Senior Manager

3 days ago

Noida, Uttar Pradesh, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000

Leadership Opportunity for Operations Excellence

Job Summary:

  • The primary focus of this position is to ensure all academic and vocational credential evaluations and associated functions are done on time, maintaining quality, speed, and integrity.
  • This role requires strong coordination, analytical skills, and a process-oriented mindset.
  • The individual will answer complex queries and resolve escalations, ensuring our services maintain the highest standards of quality and consistency.

Key Responsibilities:

  • Review and evaluate academic, technical, and vocational credentials to local/global education systems, using relevant rules and regulations.
  • Provide expert clarification and support to the team on all aspects of the equivalency process, acting as their go-to resource for challenging questions.
  • Lead and manage a team of operation professionals, driving operational excellence by improving and automating workflows.
  • Coordinate daily operational workflow to ensure evaluations are completed smoothly and meet all quality and speed targets (SLAs).
  • Use data to identify and fix bottlenecks, improving processes with automation and new technology.
  • Apply expert research skills to resolve difficult cases, using these as opportunities to mentor the team and enhance standards.
  • Collaborate closely with other teams, such as applicant support and technology, to provide customers with a seamless experience.
  • Stay up-to-date with changes in global education systems, accreditation standards, and international treaties related to qualification recognition.
  • Ensure the team follows client regulations, industry standards, and data privacy regulations.

Requirements:

  • Minimum Bachelor's degree required; degree in Education or a related field preferred.
  • 10-12 years of experience in education service delivery.
  • Prior experience in academic or vocational education credentialing or education regulatory domains is preferred.
  • Knowledge of qualification frameworks of different countries and credential databases is an advantage.
  • Ability to work extended hours when required to meet deadlines.

What We Offer:

  • A flexible and collaborative working environment with a multi-national, multi-cultural team spread across the globe.
  • Opportunities for continuous improvement and innovation.
  • Excellent interpersonal and communication skills.
  • A dynamic and fast-paced work environment.

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