Ecommerce Customer Support Operations Manager
3 weeks ago
Job Description:
We are seeking an experienced Customer Support Operations Manager to join our team at Isha Foundation. As a key member of our ecommerce operations, you will be responsible for leading a team of customer support agents and overseeing daily customer support activities.
About the Role:
- Lead, mentor, and motivate a team of customer support agents to provide exceptional service.
- Oversee day-to-day customer support activities, ensuring timely and accurate responses to customer inquiries via email, website tickets, and phone.
- Ensure that customer issues are handled efficiently and professionally, including managing escalations and complex cases.
- Implement and maintain quality assurance standards for customer interactions to ensure a consistent customer experience.
- Handle high-priority, escalated, or complex customer issues that cannot be resolved by agents.
- Collaborate with other departments (e.g., sales, fulfillment, IT) to resolve customer issues and improve product/service offerings.
Requirements:
- 3+ years of experience in customer support, with at least 1 year in a team lead or supervisory role, preferably in an ecommerce environment.
- Experience with customer support tools (e.g., Odoo, etc.) and live chat software.
- Familiarity with ecommerce platforms, order management systems, and CRM software is a plus.
- Strong leadership, coaching, and mentoring abilities.
- Excellent communication (verbal and written) and problem-solving skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Benefits:
- Competitive salary: $65,000 - $80,000 per year, depending on experience.
- Opportunity for career growth and development in a fast-paced, growing industry.
About Us:
Isha Foundation is a non-profit organization dedicated to promoting global well-being through yoga, meditation, and sustainable living. We are a dynamic and collaborative team working together to make a positive impact on the world.
-
Customer Support Operations Manager
2 weeks ago
Coimbatore, Tamil Nadu, India Isha Foundation Full timeJob DescriptionWe are seeking an experienced Customer Support Operations Manager to lead our customer support team at Isha Foundation.Job SummaryThe Customer Support Operations Manager will be responsible for overseeing the day-to-day operations of our customer support function, ensuring timely and accurate responses to customer inquiries, and implementing...
-
Customer Support Operations Manager
3 weeks ago
Coimbatore, Tamil Nadu, India Isha Foundation Full timeIsha Foundation is seeking a highly skilled Customer Support Operations Manager to join our team. As a key member of our customer support function, you will play a crucial role in leading and managing a team of customer support agents who provide assistance to customers shopping on our e-commerce platform.ResponsibilitiesTeam Management & Leadership:Lead,...
-
Customer Support Operations Lead
4 weeks ago
Coimbatore, Tamil Nadu, India Isha Foundation Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Support Operations Lead to join our team at Isha Foundation. As a key member of our customer support team, you will be responsible for leading and managing a team of customer support agents who provide exceptional service to our customers.Key Responsibilities:Team Management &...
-
Ecommerce Integration Developer
1 week ago
Coimbatore, Tamil Nadu, India Base (formerly BaseLinker) Full timeBase (formerly BaseLinker) is an All-In-One Multi-Channel Management System trusted by over 28k companies globally. Our platform offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels.We have a robust network of 7 independently-run offices across the globe, with exponential...
-
Customer Support Director
3 weeks ago
Coimbatore, Tamil Nadu, India Isha Foundation Full time**Job Summary:**We are seeking a highly motivated and experienced Customer Support Director to lead our E-commerce Customer Support Team. The ideal candidate will have a strong background in customer service, leadership, and team management.About the Role:The Customer Support Director will be responsible for overseeing the day-to-day operations of the...
-
Ecommerce Price Optimization Expert
3 weeks ago
Coimbatore, Tamil Nadu, India Vserve Ebusiness Solutions Full timeEcommerce Price Optimization Expert:We are seeking an experienced Ecommerce Price Optimization Expert to join our team at Vserve Ebusiness Solutions. As a key member, you will be responsible for analyzing and optimizing price sheets to drive revenue growth.About the Role:The ideal candidate will possess strong analytical skills, with experience in pricing...
-
Customer Engagement Representative
4 weeks ago
Coimbatore, Tamil Nadu, India Grab (Grab a Grub Services Ltd) Full time**Job Overview** Grab, a leading tech-enabled logistics solution provider in India, is seeking a Customer Engagement Representative to join our team. As a key member of our operations team, you will be responsible for making outbound calls to potential and existing Delivery Riders for Ecommerce operations. **Key Responsibilities:**Making outbound calls to...
-
Operations and Partnerships Manager
1 week ago
Coimbatore, Tamil Nadu, India HealthSy Full timeAbout UsHealthSy is a pioneering health-tech startup that revolutionizes healthcare services in India. We prioritize patient-centric care, making it convenient to access quality healthcare through our user-friendly app. With features like online consultations, medicine subscriptions, home healthcare services, and more, we're changing the way people think...
-
Technical Support Operations Manager
3 weeks ago
Coimbatore, Tamil Nadu, India Bull Machines Pvt Ltd Full timeAre you a skilled professional with experience in managing technical support teams? We are seeking a highly motivated Technical Support Operations Manager to join our team at Bull Machines Pvt Ltd.About the RoleThe Technical Support Operations Manager will be responsible for handling domestic service engineers, dealer engineer support, and other critical...
-
Operations Management Specialist
1 week ago
Coimbatore, Tamil Nadu, India mPokket Full timeJob Title: Operations Management SpecialistThe role of an Operations Management Specialist at mPokket is a pivotal one, focusing on ensuring seamless and efficient operations within our organization. This position plays a crucial part in supporting the Operations Manager in overseeing daily activities, managing teams, and implementing strategies to enhance...
-
Customer Support Lead
2 weeks ago
Coimbatore, Tamil Nadu, India Isha Foundation Full time**Job Title:** Customer Support Lead - Team Performance ExpertOverview: As a Customer Support Lead at Isha Foundation, you will be responsible for managing and leading a team of customer support agents who provide assistance to customers shopping on our e-commerce platform.Salary: $65,000 per year, based on experience.Job Description:Key ResponsibilitiesTeam...
-
Regional Sales Director
6 days ago
Coimbatore, Tamil Nadu, India Strategic Talent Partner Full timeCompany OverviewAt Strategic Talent Partner, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. Our team of experts works tirelessly to ensure that our clients receive the highest level of service, tailored to their unique needs.About the RoleWe are seeking an experienced Regional Sales Director to join...
-
Ecommerce Revenue Cycle Manager
3 weeks ago
Coimbatore, Tamil Nadu, India Vserve Ebusiness Solutions Full timeJob Description:We are seeking a highly skilled Financial Operations Specialist to join our team in Coimbatore. As a Financial Operations Specialist, you will be responsible for revenue cycle management tasks related to analytical skills, finance, communication, and accounting within the e-commerce sector.
-
Automotive Operations Manager
3 weeks ago
Coimbatore, Tamil Nadu, India Carage Car Care And Services Full timeJob OverviewCarage Car Care And Services is a leading provider of car care services in Coimbatore, with a focus on customer satisfaction and top-notch quality. We are seeking a highly skilled Body Shop Manager to oversee daily operations, manage workshops, and ensure exceptional customer experience.This is a full-time, on-site role that requires strong...
-
Operations Manager, Warehouse Efficiency
3 weeks ago
Coimbatore, Tamil Nadu, India myGwork Full timeAt Amazon, we're working to be the most customer-centric company on earth. To achieve this goal, we need exceptionally talented, bright, and driven people.Amazon is seeking Operations Managers for our Fulfillment Centers (FCs). As a key member of our team, you will oversee the safety, quality, customer experience, and productivity of your department. Your...
-
Automotive Operations Manager
3 weeks ago
Coimbatore, Tamil Nadu, India Carage Car Care And Services Full timeCompany OverviewCarage Car Care And Services is a leading provider of high-quality car care services in Coimbatore, catering to all makes and models. Our commitment to customer satisfaction drives us to deliver exceptional results, ensuring vehicles run smoothly and safely.We strive to be your trusted partner in maintaining your car's optimal condition by...
-
Automotive Services Operations Manager
4 weeks ago
Coimbatore, Tamil Nadu, India Carage Car Care And Services Full timeCarage Car Care and Services, a leading provider of top-notch car care services in Coimbatore, seeks an exceptional Automotive Services Operations Manager to lead its Body Shop operations. With a strong focus on customer satisfaction and operational efficiency, our team strives to deliver world-class services that exceed client expectations.Estimated Salary:...
-
Healthcare Operations Specialist
7 days ago
Coimbatore, Tamil Nadu, India HealthSy Full timeAbout HealthSyWe are a health-tech startup that prioritizes your health over anything else, bringing all necessary healthcare services under one app. Our platform offers a wide range of services, including online medicine ordering through subscriptions, home healthcare services, online doctor consultations, in-clinic appointments, and more.Our vision is to...
-
Healthcare Operations Specialist
1 week ago
Coimbatore, Tamil Nadu, India HealthSy Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Executive to join our team at HealthSy, a leading health-tech startup. The successful candidate will be responsible for overseeing the day-to-day operations of our Coimbatore office, ensuring smooth functioning of all aspects of the business.About UsAt HealthSy, we prioritize your health...
-
Operations Team Lead
3 weeks ago
Coimbatore, Tamil Nadu, India HealthSy Full timeAbout HealthSy:We are a pioneering health-tech startup dedicated to revolutionizing the way people approach healthcare services. At HealthSy, we prioritize your well-being above all else, providing a comprehensive platform for accessing essential healthcare services under one convenient app.Our mission is to transform the traditional healthcare landscape by...