MSS Security Operations Director

4 weeks ago

Mumbai Metropolitan Region, India Network Intelligence Full time
Job Description

As the MSS Security Operations Head at Network Intelligence, you will be responsible for overseeing the daily operations of the MSS Center, ensuring 24x7 service availability for all managed security services. This includes Managed Detection and Response (MDR), Managed Exposure Threat Management, Brand Protection, and Digital Forensics.

Key Responsibilities
  • Lead and manage SecOps teams, ensuring effective coordination between different functions (incident management, threat hunting, exposure management, etc.).
  • Ensure the seamless execution of customer SLAs, KPIs, and other contractual obligations.
  • Establish incident response protocols and manage the escalations of critical incidents, collaborating with stakeholders to resolve high-impact security threats.
Requirements
  • Develop and implement governance structures for MSS operations, ensuring that the SecOps teams adhere to industry standards (ISO 27001, NIST, etc.) and customer-specific compliance requirements.
  • Maintain documentation for audits and ensure regulatory compliance across customer environments, focusing on privacy laws, local regulations, and industry best practices.
  • Regularly review security processes and incident management procedures to ensure alignment with evolving threats and vulnerabilities.
Team Leadership & Development
  • Lead and mentor the SecOps team to enhance technical competencies and operational efficiency. Foster a culture of continuous learning through training, workshops, and certifications.
  • Establish performance management metrics to track the efficiency and effectiveness of the operations team.
  • Manage staffing requirements and resource allocation to ensure optimal support for all customers.
Incident & Threat Management
  • Oversee the complete incident lifecycle from detection through containment, investigation, remediation, and reporting.
  • Ensure the MSS team is equipped to proactively detect, investigate, and respond to security threats and vulnerabilities using advanced threat detection tools (SIEM, XDR, SOAR).
  • Drive continuous improvement in threat intelligence integration and incident response capabilities.
Technology & Service Optimization
  • Drive the implementation and optimization of security platforms and tools such as SIEM, XDR, SOAR, and threat intelligence platforms.
  • Collaborate with engineering teams to streamline automation and enhance the efficiency of security monitoring and incident response through playbooks and automation tools.
  • Ensure continuous improvement in service delivery by analyzing operational data and driving initiatives to optimize performance and costs.
Customer & Stakeholder Management
  • Serve as the primary point of contact for key MSS customers regarding operational performance and security incidents.
  • Engage with clients to understand their evolving security needs and ensure the services provided are aligned with their expectations.
  • Deliver regular service review reports to customers, highlighting KPIs, incidents, threat landscape, and future recommendations.
Strategic Planning & Innovation
  • Define and execute strategic initiatives to advance MSS operational capabilities, driving innovation in service offerings like brand protection, digital forensics, and exposure management.
  • Participate in MSS service roadmap development to expand service capabilities in areas like advanced threat protection, security automation, and threat intelligence.
  • Collaborate with the leadership team to align the SecOps strategy with the broader company vision and goals.
Vendor and Partner Management
  • Manage relationships with external vendors and technology partners to ensure the seamless operation of security tools and platforms.
  • Conduct regular evaluations of the technologies in use and recommend upgrades or changes to ensure the MSS Center operates with cutting-edge technology.

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