Chief Platform Architect

2 weeks ago

Erode, Tamil Nadu, India beBeeCloud Full time ₹ 19,35,699 - ₹ 24,34,441

Job Title

Platform Manager

About the Role

We are seeking a results-driven platform manager to lead our network and cloud infrastructure team. This individual must possess excellent leadership skills, have a strong understanding of IT service management frameworks, and be able to drive process excellence.

The successful candidate will be responsible for leading a team of administrators, developing scalable processes, and ensuring consistent service delivery across our client portfolio. This includes driving operational efficiency, maintaining customer relationships through a consultative approach, and executing engagements with professionalism.

Key Responsibilities

  • Lead, coach, and develop a high-performing team of network and cloud administrators, fostering technical growth and career development.
  • Promote a culture of accountability, collaboration, and continuous improvement across engineering and operations.
  • Define and communicate clear roles, responsibilities, and performance expectations aligned with organizational goals.
  • Drive operational excellence by maturing processes for efficiency, reliability, and scalability.
  • Follow structured IT service management workflows for change management, incident response, and service requests.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration across platforms.
  • Maintain strong relationships with high-value clients, ensuring service expectations are met and exceeded.
  • Monitor and improve client satisfaction through proactive engagement and service enhancement initiatives.
  • Ensure infrastructure patching is performed regularly and effectively to maintain security and compliance.
  • Validate implementation results and ensure documentation is complete and accurate within IT service management systems.
  • Utilize real-time dashboards to balance out work across the team(s).
  • Establish and promote collaborative frameworks to enhance communication, knowledge sharing, and operational efficiency across teams.

Requirements

  • Available for after-hours escalations.
  • Ability to multi-task, pivot quickly, and understand 'sense of urgency'

Qualifications

  • 7+ years of experience in network and cloud infrastructure support, with at least 5 years in a leadership or management role.
  • Knowledge of managing patching of infrastructure (network and servers)
  • Knowledge of business and technology processes.
  • Proven track record of escalation management experience.
  • Strong understanding of IT service management frameworks (e.g., ITIL) and operational best practices.
  • Proven experience in process development and operational maturity.
  • Excellent Critical Thinking and Emotional Intelligence skills.
  • Ability to communicate effectively at different levels – direct-reports, peers, ELT, and C-level.
  • General Experience of Cloud technologies (eg Azure, VMWare, AWS, Windows, Linux) and Network Technology (eg Cisco, Juniper, Fortinet, Aruba ClearPass) is an asset
  • Knowledge of IT infrastructure monitoring systems (e.g. Logic Monitor & Solar Winds) is an asset.
  • University degree or College diploma program in Computer Science, Business and Technology, Information Systems, or related areas.

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