Technical Project Lead
3 weeks ago
Job Title: Technical Project Manager
Department: Project Management
Reporting To: Program Manager
Job Type: Work from office
Company Profile
Open Destinations Limited is a leading technology provider exclusive to the travel industry, with 25 years of experience. Our team consists of 500+ travel tech experts, solving technological issues for tour and rail operators. 10,000 travel professionals use our technology daily.
Duties and Responsibilities
- Manage a team of developers, overseeing daily activities, shifts, and workload allocation.
- Assign tickets and tasks to developers, ensuring adherence to SLAs and KPIs.
- Coordinate with the development team to deliver fixes, patches, and product releases within specified timelines.
- Conduct root cause analysis for issues and failures, striving for continuous improvement in developer productivity and ticket resolution turnaround.
- Monitor and manage SLAs and KPIs, providing regular updates and reports to support management.
- Collaborate across shifts as necessary, attending team stand-up meetings and client meetings.
- Maintain a positive team environment, addressing skill development and attrition management.
- Provide daily, weekly, and monthly update reports to support management, highlighting key achievements, challenges, and areas for improvement.
Skills Required
- Proven experience in project management, preferably in a technical support environment.
- Strong communication, problem-solving, and people management skills.
- Proficiency in data analysis and reporting.
- Knowledge of programming languages, databases, and software development life cycle (SDLC) is advantageous.
- Ability to work across shifts occasionally and attend meetings as required.
Experience Required
- Min. 8 years of experience in the IT sector with at least 2 years of experience in support function.
- Min. 2 years of experience in team handling.
Qualifications Required
- Bachelor's degree in Computer Science, Engineering, or related field.
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