Technical Project Lead

4 weeks ago


Goa, India Open Destinations Full time

Job Title: Technical Project Manager
Department: Project Management
Reporting To: Program Manager
Location: Panaji, Goa – India
Job Type: Work from office

Company Overview

Open Destinations Limited (ODL) is a leading technology provider exclusively serving the travel industry, boasting 25 years of real-world experience. Our team comprises 500+ travel tech experts, tackling the biggest technological challenges faced by tour and rail operators. 10,000 travel professionals rely on our technology daily, choosing us for its richness, completeness, and customer-centricity, surpassing any other in the market.

Key Responsibilities

  1. Lead a team of developers, overseeing their daily activities, shifts, and workload allocation.
  2. Assign tasks and tickets to developers, ensuring adherence to SLAs and KPIs.
  3. Coordinate with the development team to deliver fixes, patches, and product releases within specified timelines.
  4. Conduct root cause analysis for issues and failures, striving for continuous improvement in developer productivity and ticket resolution turnaround.
  5. Monitor and manage SLAs and KPIs, providing regular updates and reports to support management.
  6. Collaborate across shifts as necessary, attending team stand-up meetings and client meetings.
  7. Maintain a positive team environment, addressing skill development and attrition management.
  8. Provide daily, weekly, and monthly update reports to support management, highlighting key achievements, challenges, and areas for improvement.

Required Skills

  1. Proven experience in project management, preferably in a technical support environment.
  2. Strong communication, problem-solving, and people management skills.
  3. Proficiency in data analysis and reporting.
  4. Knowledge of programming languages, databases, and software development life cycle (SDLC) is advantageous.
  5. Ability to work across shifts occasionally and attend meetings as required.

Experience and Qualifications

  1. Min. 8 years of experience in the IT sector with at least 2 years of experience in support function.
  2. Min. 2 years of experience in team handling.
  3. Bachelor's degree in Computer Science, Engineering, or related field.


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