Cash Flow Manager

4 hours ago

Salem, Tamil Nadu, India beBeeRecovery Full time ₹ 60,00,000 - ₹ 80,00,000

Job Summary: Drive recoveries on overdue loans by engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track PTPs, callbacks, and payments.
  • Ensure RBI compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

About the Role: As a Recovery Specialist, you will be responsible for managing loan portfolios, engaging with customers, and ensuring account closures while adhering to regulatory guidelines.

Key Responsibilities:

1. Portfolio Management: Manage loan portfolios across DPD buckets, ensuring timely collections and minimizing losses.

2. Customer Engagement: Engage with delinquent customers via calls to follow up on overdue payments, negotiate settlements, and offer closure or restructuring options.

3. Compliance: Ensure RBI compliance standards are met in customer communication and data handling.

Requirements: 1-3 years of experience in collections or recoveries, prior experience in tele-calling or collections call centers, strong knowledge of recovery/settlement documentation and processes, fluency in Hindi and English, excellent negotiation and conflict-resolution skills.

Desired Qualifications: Strong analytical and problem-solving skills, ability to work under pressure, and maintain a high standard of customer experience.

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