Security Managed Services Engineer
1 month ago
About the Role
The Security Managed Services Engineer (L2) is a key member of our team, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. This role involves proactive monitoring, identifying, investigating, and resolving technical incidents and problems to restore service to clients.
Key Responsibilities
- Proactively monitors work queues to identify and resolve incidents and requests in a timely manner.
- Performs operational tasks to resolve all incidents and requests within agreed SLAs.
- Updates tickets with resolution tasks performed and identifies root causes of incidents and problems.
- Provides second-level support to all incidents and requests, and communicates with other teams and clients for extended support.
- Executes changes with clear identification of risks and mitigation plans, and follows shift handover processes.
- Escalates tickets to seek right focus from CoE and other teams, and works with automation teams for effort optimization and automating routine tasks.
Requirements
- Modest level of years of relevant managed services experience handling Security Infrastructure.
- Modest level of knowledge in ticketing tools, preferably Service Now.
- Modest level of working knowledge of ITIL processes.
- Modest level of experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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