Security Engineer

3 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role

NTT DATA is seeking a skilled Security Managed Services Engineer to join our team. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Firewall infrastructure remains operational.

Key Responsibilities

  1. Monitor client infrastructure and solutions.
  2. Identify problems and errors prior to or when they occur.
  3. Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  4. Investigate first-line incidents assigned and identify the root cause of incidents and problems.
  5. Provide telephonic or chat support to clients when required.
  6. Schedule maintenance activity windows for patching and configuration changes.
  7. Follow the required handover procedures for shift changes to ensure service continuity.
  8. Report and escalate incidents where necessary.
  9. Ensure the efficient and comprehensive resolutions of incidents and requests.
  10. Update existing knowledge articles or create new ones.
  11. Identify opportunities for work optimization, including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
  12. May also contribute to/support on project work as and when required.
  13. May work on implementing and delivering Disaster Recovery functions and tests.

Requirements

  1. Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  2. CCNA or relevant level 1 Network Security certification is good to have.
  3. Entry-level experience with troubleshooting and providing the support required in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization.
  4. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.).
  5. Working knowledge of ITIL processes.

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