Security Engineer
3 weeks ago
About the Role
NTT DATA is seeking a skilled Security Managed Services Engineer to join our team. As a Security Managed Services Engineer, you will be responsible for providing a managed service to clients to ensure that their Firewall infrastructure remains operational.
Key Responsibilities
- Monitor client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first-line incidents assigned and identify the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow the required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Ensure the efficient and comprehensive resolutions of incidents and requests.
- Update existing knowledge articles or create new ones.
- Identify opportunities for work optimization, including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities.
- May also contribute to/support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
Requirements
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNA or relevant level 1 Network Security certification is good to have.
- Entry-level experience with troubleshooting and providing the support required in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.).
- Working knowledge of ITIL processes.
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