Quality Assurance Specialist

1 day ago

Nashik, Maharashtra, India beBeeQualityAssurance Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Quality Assurance Specialist

Job Description

  • The primary responsibility of a Quality Assurance Specialist is to evaluate and improve the quality of our associates' interactions with customers.
  • They assess the technical accuracy, customer service, and adherence to company policies by monitoring inbound and outbound calls, emails, and other communication channels.
  • Responsibilities include analyzing performance data, identifying areas for improvement, and developing action plans to enhance overall quality standards.

Key Responsibilities:

  • Conduct thorough call monitoring and provide actionable feedback to improve performance.
  • Develop and maintain accurate trend data to support continuous quality improvement initiatives.
  • Collaborate with teams to understand business objectives and implement effective strategies to achieve them.
  • Prepare and analyze comprehensive quality reports for management review.
  • Ensure adherence to quality standards and processes while managing multiple tasks efficiently.
  • Communicate effectively with clients and stakeholders on process-related matters.

Requirements:

  • A minimum of 1+ year of experience in collections or a related field.
  • Preferred experience in third-party or first-party collections.
  • Self-motivation and a self-starter attitude are essential.
  • Strong attention to detail, time management, and decision-making skills are required.
  • Ability to follow up on issues and implement developed plans.

Qualifications:

  • Bachelor's degree in a relevant field.
  • Excellent verbal, written, and interpersonal communication skills are crucial.
  • Exceptional listening and analytical skills are necessary for success.

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