Expert Support Specialist

12 hours ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000
About the Role

AiSensy is a WhatsApp-based marketing and engagement platform empowering over 100,000 businesses to grow their revenues via WhatsApp.

  • More than 400 crore WhatsApp messages are exchanged yearly between businesses and users via AiSensy
  • We have top brands like Delhi Transport Corporation, Vivo, PhysicsWallah, and more trusting our services
  • Better customer satisfaction with 25–80% revenue growth using AiSensy
  • Our solutions are backed by leading investors and venture capitalists
The Opportunity

You will work with our dynamic and fast-growing team passionate about delivering excellent customer experiences.

  • Gain hands-on experience in building and optimizing support systems and processes
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement
Responsibilities

As a Senior Customer Support Executive, your key responsibilities will be:

  • Managing customer inquiries across phone, email, live chat, and social media channels
  • Providing accurate product/service information and handling complaints promptly
  • Resolving product-related issues effectively to ensure high customer satisfaction
  • Maintaining detailed, accurate records of all interactions in CRM/support tools
  • Developing deep expertise in our platform to deliver effective solutions
  • Collaborating with the support team to achieve and exceed KPIs/SLAs
Qualifications

To be successful as a Senior Customer Support Executive, you should have:

  • 2-6 years of experience in customer support or a related role (B2B SaaS experience preferred)
  • Strong communication skills with a customer-first mindset
  • Proficiency in support platforms and CRM tools
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences

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