Technical Response Specialist

7 days ago

Udaipur, Rajasthan, India beBeeSpecialist Full time ₹ 17,25,000 - ₹ 24,25,000

As a Technical Response Specialist, you will be the key contact between our Support, Engineering and Infrastructure teams.

You will enable a better experience for our customers by organizing and driving the investigation of production issues in our application.

In doing so, you will have a positive impact on the product quality.

Key Responsibilities:
  • Investigate production issues raised by customers, Support and Engineering
  • Work as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive the implementation of learnings
  • Create and track progress of problem tickets in Jira
  • Create incident analysis reports with the support of Engineering teams
  • Perform log file analysis with Datadog
  • Debugging of basic REST API calls for investigations
  • Execute SQL database queries to provide more information for investigations
  • Create and update knowledge base articles in Confluence
  • Participate in security audits (PCI DSS, ISO 27001, SOC2) and preparing supporting evidence
Requirements:
  • Strong analytical, problem-solving and collaboration skills
  • Basic understanding of systems architecture of cloud hosted applications
  • Data analysis skills - creating and interpreting dashboards to distinguish between real issues and false positives
  • Project management and documentation skills such as Jira and Confluence
  • Excellent written and verbal communication skills in English
  • Knowledge of cloud infrastructure components
  • Experience with REST APIs and tools e.g. Postman
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog;
  • Experience with SQL, Linux & Network environments
  • Willingness to learn new technical skills
About This Role:

This is an engineering position, not a management position.

We are looking for somebody who is passionate about product quality, has extreme customer empathy, and is constantly looking to improve the quality of our services.

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