Program Compliance Specialist
3 weeks ago
About Epsilon
Epsilon is a leading global performance marketing company, specializing in affiliate marketing technology. With a reputation for maintaining the largest, most reliable partnership-based platform and sterling service with a personal touch, we connect global brands and publishers to achieve scalable growth.
Job Description
We're seeking a Program Compliance Specialist to join our team, who will be an important member of our Program Compliance team, giving advertisers confidence that their promotions in the CJ Network are aligned with their policies and industry best practices.
Responsibilities
- Facilitate affiliate marketing activities in collaboration with the Program Compliance team
- Deliver outstanding service to our advertiser clients as part of the Program Compliance team
- Audit publisher content for accuracy according to each client's approved promotional details and program policies
- Perform content and campaign reviews/audits based on specified criteria
- Assess the results of content monitoring technologies, validate violations, and enter details into reporting platform
- Monitor search engines for joined publishers bidding on client trademarks, applicable keyword terms, and recording the violations in the reporting platform
- Collaborate with teammates locally and across regions
- Participate in internal team meetings and special projects
- Send violation notices and follow up to ensure the issues are resolved
- Manage publisher outreach and communicate with clients
- Lead new account or tool-related transitions for the team
- Identify opportunities to improve process efficiency
Qualifications
- 2-4 years of related experience in content auditing, digital media or client services role
- Bachelor's degree
- Self-driven and laser-focused individual who takes the initiative to solve problems
- Thorough and detail-oriented with excellent time-management and follow-through skills
- Strong written and verbal communication skills
- Critical thinking skills with the ability to understand and interpret policy
- Decisive with excellent judgment in policy enforcement
- Team player capable of working in a fast-paced environment
- Basic knowledge on MS office suite
- Ability to multitask and keen attention to detail
- Prior experience in a content auditing role will be helpful
- Basic knowledge of Affiliate Marketing will be an added advantage
- Quick learner
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