Genesys Interaction Recording Specialist
4 weeks ago
Job Title: Genesys Interaction Recording Specialist
Job Description:
We are seeking a dedicated and skilled professional to join our dynamic team at 2coms. The ideal candidate will have 1 to 4 years of experience with specific expertise in Genesys Interaction Recording (GIR) and VAM (Voice Logger). This hybrid role requires excellent communication skills in English and involves working in a day shift.
Key Responsibilities:
- Enhance customer interactions by ensuring high-quality voice recordings.
- Utilize Genesys Interaction Recording (GIR) and VAM (Voice Logger) to monitor and analyze voice interactions.
- Provide subject matter expertise in voice processes and technologies.
- Collaborate with cross-functional teams to improve customer service standards.
- Maintain and update voice recording systems and ensure compliance with company policies.
- Troubleshoot and resolve issues related to voice recording systems.
Qualifications:
- 1 to 4 years of experience in a technical voice role is mandatory.
- Proficiency in Genesys Interaction Recording (GIR) and VAM (Voice Logger) is mandatory.
- Excellent communication skills in English.
- Strong analytical and problem-solving skills.
- Ability to work in a hybrid environment and adapt to changing work conditions.
- Detail-oriented with a focus on quality and accuracy.
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