Genesys Interaction Recording Specialist

4 weeks ago


Bengaluru, Karnataka, India 2coms Full time

Job Title: Genesys Interaction Recording Specialist

Job Description:

We are seeking a dedicated and skilled professional to join our dynamic team at 2coms. The ideal candidate will have 1 to 4 years of experience with specific expertise in Genesys Interaction Recording (GIR) and VAM (Voice Logger). This hybrid role requires excellent communication skills in English and involves working in a day shift.

Key Responsibilities:

  • Enhance customer interactions by ensuring high-quality voice recordings.
  • Utilize Genesys Interaction Recording (GIR) and VAM (Voice Logger) to monitor and analyze voice interactions.
  • Provide subject matter expertise in voice processes and technologies.
  • Collaborate with cross-functional teams to improve customer service standards.
  • Maintain and update voice recording systems and ensure compliance with company policies.
  • Troubleshoot and resolve issues related to voice recording systems.

Qualifications:

  • 1 to 4 years of experience in a technical voice role is mandatory.
  • Proficiency in Genesys Interaction Recording (GIR) and VAM (Voice Logger) is mandatory.
  • Excellent communication skills in English.
  • Strong analytical and problem-solving skills.
  • Ability to work in a hybrid environment and adapt to changing work conditions.
  • Detail-oriented with a focus on quality and accuracy.


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