
Senior Operations Manager
2 days ago
As a seasoned operations professional, you will lead a high-performing team to achieve exceptional results.
Job Summary:
This is an exciting opportunity for a skilled Team Lead to join our organization and drive operational excellence.
About the Role:
Key responsibilities include managing daily workflows, ensuring schedule adherence, and maintaining effective operations management. This role also requires strong communication skills, with regular interaction with US offices through calls and emails.
Responsibilities:
- Manage daily workflow to maximize project capacity
- Ensure self and team adhere to schedules
- Effectively manage operations by resolving daily challenges
- Communicate regularly with US offices via calls and emails
- Perform random quality checks on volumes processed by team members
- Conduct daily meetings with team and provide timely process updates
- Anticipate client needs and prepare reports
- Review QC feedback and implement quality improvements
- Uphold quality standards through spot checks
Requirements:
- Graduate or master's degree in any field
- Proven experience in team management at BPO/KPO
- Strong English communication skills and problem-solving ability
- Good networking skills across the organization
- Ability to create a fast-paced team-oriented environment
- Strong computer skills in Windows, Word, Excel, PowerPoint, and Internet/Intranet
- Ability to learn quickly and teach others on process nuances
- Knowledge of financial services and class action/mass tort (optional)
Career Progression:
Opportunities exist for career advancement to Senior Team Lead, Assistant Manager, or Operations Manager roles based on performance.
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