AI Solutions Delivery Lead

Reimagine banking with our innovative AI solutions.

We're harnessing the power of artificial intelligence to redefine the future of banking. Our cutting-edge platform, built from scratch, serves over 100 financial institutions worldwide, delivering personalized customer interactions through voice, chat, and employee-assisting solutions.

To make banking effortless, intelligent, and profitable – enhancing user experience while boosting revenue and efficiency for banks and credit unions.

We've developed a proprietary AI, designed for zero-shot learning, achieving 90%+ accuracy on Day 1. This pioneering approach has been recognized as a game-changer in the industry.

Our team comprises world-class professionals from top organizations, with a 1,800% growth rate in the last year. We're shaping the future of AI in financial services, driving innovation and excellence.

This is a strategic role that connects product design, technical execution, and business outcomes. You'll ensure the smooth delivery of our AI solutions, driving alignment across technical teams, client stakeholders, and compliance standards.

You will be responsible for end-to-end program execution, including customer-facing AI/IVA solution implementations across multiple products and phases. This requires collaboration with Product on roadmap alignment, partnering with Sales & TCSMs on adoption, and coordinating with Support & Compliance to ensure secure and compliant delivery.

This role demands strong stakeholder management, acting as a bridge between customer stakeholders and internal teams. You'll manage expectations, alignment, and communication plans, applying risk management, change management, and scope management best practices to keep programs predictable and successful.

Key responsibilities include:

• Program Delivery: Own end-to-end program execution, including customer-facing AI/IVA solution implementations across multiple products and phases.
• Cross-Functional Leadership: Collaborate with Product on roadmap alignment, partner with Sales & TCSMs on adoption, coordinate with Support & Compliance to ensure secure and compliant delivery.
• Stakeholder Management: Act as a bridge between customer stakeholders and internal teams; manage expectations, alignment, and communication plans.
• Program Discipline: Apply risk management, change management, and scope management best practices to keep programs predictable and successful.
• Execution Excellence: Drive technical projects through architecture reviews, sprint planning, milestone tracking, and post-launch retrospectives.
• Risk & Compliance: Oversee approved actions and workarounds to mitigate risks; ensure adherence to security, PII protection, and audit requirements.
• Global Collaboration: Work effectively with offshore teams, global stakeholders, and across time zones.
• Continuous Improvement: Define KPIs, reporting dashboards, and metrics for project success; streamline processes and automate wherever possible.

• 7–10 years of program management experience, with a strong technical background (engineering, architecture, or development)
• Proven experience managing end-to-end delivery of at least 3 complex, multi-phase projects
• Familiarity with AI and enterprise platforms; experience in the banking/fintech domain preferred
• Strong understanding of engineering processes (Agile, DevOps, SDLC) and ability to engage deeply with Product Managers and Engineers on technical challenges
• Demonstrated success working with offshore and global teams in distributed setups
• Hands-on experience with project management tools (JIRA, Smartsheet, Asana, etc.)
• Project Management Certification (PMP or equivalent) preferred
• Experience defining and tracking program KPIs and metrics
• Strong communication skills, with the ability to engage executives, customers, and engineers effectively
• Analytical, detail-oriented, with excellent problem-solving ability
• Startup mindset: self-motivated, thrives in ambiguity, growth mindset, emotionally mature, loves learning and research