
Mortgage Loan Servicing Professional Needed
6 days ago
We are seeking a dedicated Process Specialist to oversee all phases of Loan Servicing/Auto Lending. This role involves managing daily production, ensuring tasks are completed within timelines, reviewing and validating updates from onshore, supporting team leads in training, conducting daily reviews, and resolving escalations to meet SLA targets.
Key Responsibilities:- Supervise daily activities of the team.
- Oversee and coordinate processing and performing transaction analysis.
- Perform reporting, quality assurance & provide trainings for new hires & as and when applicable.
- Ensure accuracy and completeness of all transactions.
- Manage and resolve concerns, problems, and documentation issues.
To succeed in this role, you must possess strong analytical skills, attention to detail, and excellent communication skills. You should also be proficient in Microsoft Office, especially Excel, and have knowledge with any Loan Servicing applications. Additionally, a Bachelor's degree is mandatory and 1-5 years of experience in Loan Servicing is required.
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