Senior CX Solution Strategist

3 days ago


Coimbatore, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Senior CX Solutions Specialist

This role requires an experienced professional with expertise in contact centre technologies and customer experience solutions. The ideal candidate will have a customer-centric mindset, hands-on experience with contact centre platforms, and the ability to optimise customer journeys through innovative UI/UX solutions and process improvements.

Main Responsibilities:
  • Develop and implement customer experience solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Collaborate with cross-functional teams to map, analyse, and improve customer journeys using insights and data.
  • Maintain knowledge of contact centre technologies and emerging trends in the industry.
  • Provide expert-level guidance on UI/UX design principles for customer-facing platforms.
Requirements:
  • 8+ years of experience in a contact centre or customer experience role.
  • 7+ years of relevant experience in contact centre technologies.
  • Hands-on experience with Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Strong understanding of UI/UX design principles for customer-facing platforms.
PREFERRED SKILLS:
  • Genesys Copilot
  • MWS (Middleware/Workforce Solutions)
  • Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
What We Offer:
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.


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