Customer Quality Manager
5 days ago
Job Title: Customer Quality Manager
Description:
We are seeking a highly motivated and experienced Customer Quality Manager to join our team at HRM INFO. The successful candidate will be responsible for managing internal, advanced warehouses, customer claims, and warranty quality issues.
Key Responsibilities:
- Manage internal, advanced warehouses, customer claims, and warranty quality issues
- Identify root cause and define permanent corrective and preventive actions
- Ensure compliance and assist with adherence to IATF 16949
- Improve the quality performance KPIs in daily, weekly, and monthly basis
- Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing)
- Participate in cross-functional teams in new launches and in serial projects
- Lead customer quality audits and ensure process and product audits are conducted
- Contribute to the department company improvement activities through lessons learned
Requirements:
- Fluent communication in English with overseas customers
- Champion in problem-solving: 8D, A3, Fishbone, 5Whys, DMAIC
- Mastery of VW Group CSR: Formel Q, VDA, VDA 6.3 process audit, VDA 6.5 product audit
- Strong knowledge of quality tools: APQP, FMEA, PPAP, SPC, and MSA
- Mastery of quality systems IATF 16949
- Lean Six Sigma certification is highly preferred
- Understanding of cost and financial impacts
Benefits:
- Salary range: around 22K GBP possible increase by 2 to 3K GBP after probation
- Bonus range: 500 USD illegible after probation
- Housing: arranged by company
- Probation: 3 to 6 months to be decided in the offer
- Experience range: 5-7 years in mechanisms auto industry
- Qualification: degree required
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