Global Customer Support Site Leader

2 weeks ago

Pune, Maharashtra, India beBeeSupport Full time US$ 15,00,000 - US$ 20,80,000

Our ideal candidate is a seasoned professional with expertise in customer support and leadership. This role requires someone who can drive high performance, innovation, and growth within a global team.

About the Role

We're seeking an accomplished leader to join our Customer Support Site team based in Pune. As a Director of Global Total Rewards Application and Customer Support Site Leader, you will be responsible for leading our Global Total Rewards Team while providing mentorship and guidance to our local Customer Support team.

Key Responsibilities:
  • Lead a Global Team with Impact
  • Serve as a transformative leader for a diverse global team, driving high performance, innovation, and growth
  • Inspire and motivate workmates across multiple regions, setting clear goals and expectations while fostering a culture of excellence
  • Utilize your leadership to champion best practices, encourage continuous improvement, and create an environment where talent thrives and innovative ideas flourish
  • Take a proactive role in incident management, mobilizing resources and ensuring cross-organizational collaboration to swiftly resolve issues and enhance customer satisfaction
Additional Responsibilities:
  • Leadership and Mentorship: Develop and nurture talented people leaders in Pune, instilling a culture of excellence and high performance
  • Site Representation: Represent the voice of our Pune team at the local site level, ensuring their needs and perspectives are represented in global discussions
  • Customer Advocacy: Manage highly escalated customer situations, demonstrating commitment to delivering outstanding service and support
  • Community Building: Cultivate a strong sense of connectedness and belonging among the Customer Support team in Pune, contributing to a vibrant and inclusive workplace culture
Requirements

To succeed in this role, you'll need:

  • A proven track record of leading high-performing teams
  • Exceptional leadership, communication, and interpersonal skills
  • Ability to foster a culture of excellence and high performance
  • Strong problem-solving and analytical skills
  • Experience in customer support and leadership
Benefits

This role offers:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • Opportunities for career advancement

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