Executive Customer Service Representative

2 weeks ago


Pune, Maharashtra, India exl Full time

Job Summary

We are seeking a skilled Executive Customer Service Representative to join our team at EXL. In this role, you will be responsible for delivering exceptional customer service via chat, resolving customer queries, and ensuring high-quality service delivery.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Work closely with engineers to resolve metering-related issues.
  • Meet performance targets, including average handle time, quality assurance, and attendance.
  • Maintain accurate records and update systems accordingly.
  • Ensure compliance with company policies and procedures.

Requirements

  • 15 years of education, including a degree from a recognized university or college.
  • Minimum 1 year of webchat experience, preferably in the UK utilities domain.
  • Basic knowledge of computers, including MS Office.
  • Excellent communication and problem-solving skills.


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