Deputy Manager

2 weeks ago

Hyderabad, Telangana, India beBeeCareer Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Description

  • The role of Deputy Manager will be part of a highly collaborative team, working closely with lawyers and business professionals to provide deskside and Tech Hub Concierge-style Support services.
  • You will work in a fast-paced environment, providing expert-level support for core technology tools such as Windows OS, Outlook, Office 365, and cloud-based applications.
  • This position requires the ability to analyze complex technical issues, prioritize tasks, and provide solutions that meet the needs of clients.
  • You will also have opportunities to contribute to the development of new technologies and solutions, ensuring that our clients receive the highest level of service.

 

Required Skills and Qualifications

  • Exceptional interpersonal skills, with a focus on exceptional client service, rapport-building, listening, and questioning.
  • Ability to work with users in a consultative manner, giving professional advice and recommendations.
  • Excellent customer service skills, pro-active, able to recognize other issues a user may have and identifying them before the user is aware or reports the issue.
  • Eager to learn the latest technology and trends.
  • Comfortable advising without all the details, dealing with the unknown, knowing the right questions to ask, knowing where to find the answers, and managing customer expectations.
  • Strategic thinker and problem-solver.
  • Comfortable working in a fast-paced and changing environment.

 

Benefits

  • We offer a competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career advancement.

 

Others

  • Strong background in Technology Support, System Administration.
  • 8 years of technical experience, including support experience with a Document Management System (DMS).
  • iManage document formatting tools, collaboration tools, as well as other legal applications.
  • Support desk experience, or any other experience in the IT industry.

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