Quality Assurance Specialist
3 weeks ago
Company Overview
Ridhira Living is a wellness pioneer, bringing luxury and wellness together in a unique vacation-like experience. Founded by Ritesh Mastipuram, O2 spa offers best-in-class amenities and top-notch service in luxurious villas and plots.
Job Overview
We are looking for a Quality Assurance Specialist to join our team at Ridhira Living. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and efficiency of our services. This is a full-time position based in Hyderabad, Telangana, India.
Responsibilities
- Conduct regular call audits to assess the quality of customer interactions
- Identify areas for improvement and provide feedback to the sales team
- Develop and implement training programs to enhance the quality of sales calls
- Work closely with the sales team to ensure adherence to quality standards and processes
- Maintain and update quality monitoring databases and reports
- Collaborate with cross-functional teams to drive continuous improvement initiatives
Requirements
- 4 to 6 years of experience in a similar role
- Knowledge of outbound sales processes and call monitoring
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience in training and quality assurance
- Attention to detail and ability to multitask
- Ability to work in a fast-paced and dynamic environment
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