Technical Support Representative

3 weeks ago


Hyderabad, Telangana, India Productsup Full time

About Us

At Productsup, we're a dynamic team of dedicated professionals passionate about transforming the commerce industry. We believe that diversity drives innovation and are committed to creating a workplace where everyone can thrive.

We're currently seeking a talented Technical Support Specialist to join our team. As a key member of our support team, you'll play a vital role in helping our clients succeed by providing top-notch technical assistance and support.

Your Key Responsibilities

  • Manage and resolve technical issues and requests from clients in a timely and efficient manner
  • Collaborate with internal teams, including Second Level Support and Engineering, to ensure seamless issue resolution
  • Stay up-to-date with product knowledge and platform developments to provide expert-level support
  • Analyze client satisfaction survey results and develop actionable insights to improve support processes
  • Work closely with our Product team to gain insights into client needs and preferences
  • Develop and maintain relevant content for our Help Center and knowledge base

What We Offer

  • A competitive salary and benefits package
  • A unique and comprehensive onboarding program to ensure your success
  • Ongoing training and development opportunities to help you grow professionally
  • The chance to work with a diverse team of talented professionals
  • A dynamic and supportive work environment

Requirements

  • 13 years of professional experience in technical support or a related field
  • Fluent English language skills (written and spoken)
  • Solid understanding of the performance marketing and e-commerce industry
  • Strong technical affinity and problem-solving skills
  • Excellent communication and interpersonal skills


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