Technical Support Representative
3 weeks ago
About Us
At Productsup, we're a dynamic team of dedicated professionals passionate about transforming the commerce industry. We believe that diversity drives innovation and are committed to creating a workplace where everyone can thrive.
We're currently seeking a talented Technical Support Specialist to join our team. As a key member of our support team, you'll play a vital role in helping our clients succeed by providing top-notch technical assistance and support.
Your Key Responsibilities
- Manage and resolve technical issues and requests from clients in a timely and efficient manner
- Collaborate with internal teams, including Second Level Support and Engineering, to ensure seamless issue resolution
- Stay up-to-date with product knowledge and platform developments to provide expert-level support
- Analyze client satisfaction survey results and develop actionable insights to improve support processes
- Work closely with our Product team to gain insights into client needs and preferences
- Develop and maintain relevant content for our Help Center and knowledge base
What We Offer
- A competitive salary and benefits package
- A unique and comprehensive onboarding program to ensure your success
- Ongoing training and development opportunities to help you grow professionally
- The chance to work with a diverse team of talented professionals
- A dynamic and supportive work environment
Requirements
- 13 years of professional experience in technical support or a related field
- Fluent English language skills (written and spoken)
- Solid understanding of the performance marketing and e-commerce industry
- Strong technical affinity and problem-solving skills
- Excellent communication and interpersonal skills
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