Technical Support Representative for Real Estate Software
1 week ago
About the Role
We are seeking a highly skilled Technical Support Representative to join our team at RealPage, Inc. This is a unique opportunity to work with cutting-edge software solutions for the real estate industry.
Job Description
The successful candidate will be responsible for providing exceptional technical support to customers via chat and phone. They will troubleshoot issues, answer technical questions, and provide personalized account experiences.
Key Responsibilities
- Deliver customer-centric care through chat and phone interactions, driving customer satisfaction and efficiency metrics.
- Troubleshoot complex technical issues and answer high-volume technical questions regarding our software products.
- Guide customers through advanced interactions with our platform.
- Analyze case data to identify root causes of issues, utilizing SQL queries and API requests as needed.
- Document customer interactions through our ticket management system and escalate issues when necessary.
- Establish relationships and trust with customers during interactions.
- Provide basic training to customers on how to utilize our software solutions.
Requirements
- Strong customer service, technical knowledge, and software skills.
- Excellent verbal, written, and interpersonal communication skills.
- Experience with MS Office applications (Word, Outlook, PowerPoint, and Excel).
- SQL and basic API calling experience.
- Able to work flexible hours, including occasional overtime.
- Able to sit or stand for extended periods.
- Able to pay attention to details and follow established policies and procedures.
Preferred Qualifications
- 2 years of technical support and/or customer service experience with a technical academic background.
- Tech or graduate degree with SQL certification and experience.
- Ability to troubleshoot issues during live customer interactions.
- Experience in the housing industry, property management, or real estate.
- Familiarity with current technologies, such as desktop sharing, cloud services, CRM, and VoIP.
Salary
$60,000 - $80,000 per year, depending on experience.
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