Computer Networking Expert

7 days ago

Kannur, Kerala, India beBeeNetworkSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a skilled Network Support Engineer to join our team. This individual will be responsible for supporting all of our network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.

This is an opportunity to work in a fast-paced environment where you will use your analytical mind and strong technical skills to troubleshoot complex customer environments.

Responsibilities include:

  • Supporting all of our network and OS product lines
  • Investigating areas of misalignments or issues that are critical dead-ends
  • Identifying issues through support trends and suggesting corrective actions
  • Sharing ideas to enhance the product UX
  • Providing support and mentoring to the Tier 1 team members in complex troubleshooting scenarios

Required skills and qualifications:

  • Knowledge of networking industry, products, and protocols
  • Knowledge of network protocols and technologies: TCP/IP, IP Address and Subnetting, ARP, DHCP, DNS, POE, ICMP, IPv4 & IPv6, etc.
  • Knowledge of troubleshooting utilities such as Ping, Traceroute, Wireshark, or similar packet capture and analysis tools
  • Proven work experience in computer networking-related problem-solving, critical thinking, and troubleshooting

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop new skills and expertise
  • Recognition and rewards for outstanding performance

Others:

  • A high aptitude for both learning and teaching
  • Excellent written and verbal communication skills
  • Outstanding customer service skills
  • Ability to multitask and be adaptable to work in a fast-paced environment

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