Operations Specialist
4 weeks ago
As an Operations Specialist - L1 at Intense Technologies Limited, you will be responsible for providing top-notch application support to our customers. This role requires a strong understanding of system monitoring tools and techniques, as well as the ability to analyze system logs and performance metrics to identify and address potential issues.
Key Responsibilities:
- Respond to client inquiries related to software applications, troubleshoot issues, and provide timely and effective resolutions.
- Conduct preventive maintenance for applications and perform proactive checks to ensure optimal functionality.
- Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and clear communication via phone, email, or online chat.
- Escalate complex or critical issues to senior support or development teams when necessary.
- Collaborate closely with the backend team to resolve application support issues and provide feedback on potential product improvements.
- Maintain a strong understanding of system monitoring tools and techniques.
- Analyze system logs and performance metrics to identify and address potential issues.
- Work independently, quickly becoming a Subject Matter Expert (SME) in the applications you support.
- Actively participate and contribute to team discussions, sharing insights and best practices.
- Prepare and distribute daily dashboards for customer communications to all relevant stakeholders.
- Monitor daily batch executions and promptly report any failures to the backend team.
- Monitor system performance and suggest improvements to enhance efficiency.
- Provide guidance and support to end-users on application usage and functionality.
Requirements:
- Strong understanding of system monitoring tools and techniques.
- Ability to analyze system logs and performance metrics to identify and address potential issues.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong understanding of application support and maintenance.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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