Operations Specialist

4 weeks ago


Delhi, Delhi, India Intense Technologies Limited Full time
Job Summary:

As an Operations Specialist - L1 at Intense Technologies Limited, you will be responsible for providing top-notch application support to our customers. This role requires a strong understanding of system monitoring tools and techniques, as well as the ability to analyze system logs and performance metrics to identify and address potential issues.

Key Responsibilities:
  • Respond to client inquiries related to software applications, troubleshoot issues, and provide timely and effective resolutions.
  • Conduct preventive maintenance for applications and perform proactive checks to ensure optimal functionality.
  • Manage and prioritize incoming support requests or incidents through a ticketing system, ensuring timely resolution and clear communication via phone, email, or online chat.
  • Escalate complex or critical issues to senior support or development teams when necessary.
  • Collaborate closely with the backend team to resolve application support issues and provide feedback on potential product improvements.
  • Maintain a strong understanding of system monitoring tools and techniques.
  • Analyze system logs and performance metrics to identify and address potential issues.
  • Work independently, quickly becoming a Subject Matter Expert (SME) in the applications you support.
  • Actively participate and contribute to team discussions, sharing insights and best practices.
  • Prepare and distribute daily dashboards for customer communications to all relevant stakeholders.
  • Monitor daily batch executions and promptly report any failures to the backend team.
  • Monitor system performance and suggest improvements to enhance efficiency.
  • Provide guidance and support to end-users on application usage and functionality.

Requirements:
  • Strong understanding of system monitoring tools and techniques.
  • Ability to analyze system logs and performance metrics to identify and address potential issues.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong understanding of application support and maintenance.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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