Technical Problem Solver

2 weeks ago

Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

About Our Software Solutions:

We provide cutting-edge IT consulting services to global clients. We help businesses realize the best value from their investments.

Our company offers transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services. We enable digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

We are a strategic planning & implementation partner for global companies. We have seen a significant uptake in winning high-value projects that are critical for business.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.

Job Summary

We seek a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure platforms.

Key Responsibilities:
  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits of Joining Our Team:

We offer a collaborative and dynamic work environment where you can grow professionally and personally.

As a valued member of our team, you will have access to ongoing training and development opportunities.

We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels welcome and empowered to succeed.

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