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Senior Technical Documentation Specialist

2 weeks ago

Chennai, Tamil Nadu, India myGwork Full time

About myGwork and FIS:

FIS is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

This job posting adheres to our direct sourcing model, where we primarily work directly with candidates without involving recruitment agencies.

Job Overview

We are seeking a highly skilled Senior Technical Documentation Specialist to join our team at FIS. As a key member of our team, you will have the opportunity to work on challenging projects that require analysis, research, and effective communication skills.

In this role, you will be responsible for developing and implementing solutions that involve analyzing and researching complex topics, as well as creating high-quality technical documentation.

Responsibilities
  • Requires effective planning, scheduling, researching, and writing skills
  • Thorough knowledge of information mapping concepts
  • Skill in investigation and analysis, preparing written material, business communication, and training
  • Proficient with software: Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp), DITA, Jira & SharePoint
  • Skill in evaluating documentation, production, quality control, and publishing system operation
  • Skill in understanding and focusing on client needs, establishing credibility, and building relationships with clients
  • Skill in editing writing for punctuation, syntax, and grammar
  • Ability to communicate effectively verbally and in writing
  • Ability to establish and maintain effective working relationships with employees, clients, and public
Requirements
  • 6-10 Years experience in Technical Writing / Certification Writers from a Banking/Fintech Domain
  • Very Good Verbal and Written Communication
  • Ability to apply critical thinking skills to writing and communication
  • Understanding of types of technical documentation and how to choose the right one
  • Skilled researcher and editor
  • Capable of quickly learning complex topics and communicating them to others
Benefits

We offer a competitive salary, excellent bonus potential, attractive benefits including private medical cover, dental cover, and travel insurance, training on documentation tools, a multifaceted job with a high degree of responsibility, and a broad spectrum of opportunities.