System Operations Expert

4 days ago

Udaipur, Rajasthan, India beBeetechnical Full time ₹ 8,00,000 - ₹ 15,40,000
Technical Support Specialist Role

We are seeking a seasoned Technical Support Specialist to fill a key position within our organization.

This individual will play a pivotal role in providing timely and effective support for on-prem and cloud applications, collaborating with cross-functional teams to resolve incidents, deploy new features, and maintain accurate documentation.

The ideal candidate will possess a strong foundation in Linux/Unix, Windows, SQL, and Shell scripting, as well as experience working with monitoring tools, CI/CD, SDLC, Agile/Scrum, and application support.

Key Responsibilities:

  • Provide prompt assistance with application and system issues (L1 & L2).
  • Maintain vigilant oversight of application performance and alerts.
  • Analyze and resolve technical issues or escalate as necessary.
  • Support production deployments, patching, and configuration changes.
  • Create and update system documentation and dashboards.
  • Collaborate with development, operations, and business teams.
  • Adhere to incident, change, and problem management best practices.
  • Participate in shift-based or on-call support rotations.

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