Incident Response Specialist
3 weeks ago
Incident Manager Job Description
Key Responsibilities
- Perform L1.5 troubleshooting and resolution for Infrastructure and application related issues as per knowledge articles.
- Monitor alerts or incidents and acknowledge per defined SLA.
- Perform health check activities and monitor performances of infrastructure components and applications.
- Engage third parties as required to support resolution for Supplier Services.
- Initiate the technical bridge upon Major Incident declaration.
- Engage Incident commander/supervisor/on call manager.
- Engage other technical teams to support resolution for supplier services.
- Confirm issue resolution with end users and update all stakeholders on technical bridge.
- Keep the incident updated as per discovery or end user information on real time basis.
- Engage technical manager and technical teams to provide updates in case of major incidents via bridge call and update playbook throughout the call.
- Monitor the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations.
- For P1/P2 incidents, where vendor is involved, ensure that Incident being addressed by the vendor is actively managed and that the vendor provides timely resolution.
- Ensure Outage notifications are sent by the technical manager in case of major outages. Follow up with technical managers to get the status of the incident on regular intervals.
- Receive Management reports on a periodical interval and assess the reports for any opportunities for areas of Improvement.
- Create reports on ITSM tool for weekly incident trends and share with the required stakeholders.
- Perform proactive problem management.
- Validate the accuracy of incident/Service request submitted by Service desk to ensure categorization, prioritization, and configuration item are accurate.
- Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
Requirements
- Experience in Jira, Monitoring & ServiceNow tools
- MS Office Tools
- Ability to create monitoring dashboard
- Ability to drive MI calls
- Strong Problem-Solving skills
Desirable
- Any Scripting/programming language
- ITIL certification
- SQL basics
-
Security Incident Response Specialist
3 weeks ago
Chennai, Tamil Nadu, India Databricks Full timeSecurity Incident Response SpecialistAt Databricks, we're building a world-class Security Incident Response team to protect our customers, employees, and enterprise data. As a Security Incident Response Specialist, you will be a key member of this team, responsible for leading incidents, investigations, and security initiatives from postmortems. You will be...
-
Incident Response Specialist
3 weeks ago
Chennai, Tamil Nadu, India Photon Full timeIncident Manager RoleAt Photon, we are seeking an Incident Manager to join our team. As an Incident Manager, you will be responsible for performing L1.5 troubleshooting and resolution for infrastructure and application-related issues. You will also monitor alerts or incidents and acknowledge them per defined SLA. Additionally, you will perform health check...
-
Principal Incident Response Lead
1 month ago
Chennai, Tamil Nadu, India Orion Innovation Full timeJob Title: Principal Incident Response AnalystOrion Innovation is a leading global business and technology services firm, delivering innovative solutions to clients across various industries. We are seeking a highly skilled Principal Incident Response Analyst to enhance our cybersecurity response capabilities in a Managed Security operations environment.Key...
-
Incident Management Specialist
1 month ago
Chennai, Tamil Nadu, India BDart Technologies (OPC) Private Limited Full timeJob SummaryWe are seeking a highly skilled Incident Management Specialist to join our team at BDart Technologies (OPC) Private Limited. The successful candidate will be responsible for defining and supporting the implementation of Infrastructure SLI/SLO, creating operational flow designs, and performing operation evaluations.Key ResponsibilitiesDefining and...
-
Incident Manager
1 week ago
Chennai, Tamil Nadu, India Photon Full timeIncident Manager - Critical Response ExpertAt Photon, we are seeking a skilled Incident Manager to join our team. This critical role involves leading the incident management process to ensure prompt and effective resolution of IT service disruptions.Key ResponsibilitiesPerform L1.5 troubleshooting and resolution for infrastructure and application-related...
-
Incident Resolution Specialist
1 month ago
Chennai, Tamil Nadu, India Photon Full timeIncident Manager Job DescriptionPhoton is seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for ensuring the prompt and effective resolution of IT-related incidents and service requests.Key Responsibilities:Perform L1.5 troubleshooting and resolution for infrastructure and application-related...
-
Cloud Operations Specialist
7 days ago
Chennai, Tamil Nadu, India AT&T Full timeJob DescriptionWe are seeking a highly skilled Cloud Operations Specialist to join our team in Chennai, India. As a key member of our team, you will be responsible for providing 24/7 incident management and problem-solving services for our cloud-based applications.About the JobThis role involves managing production tickets for issues faced by AT&T customers...
-
Major Incident Resolution Specialist
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTata Consultancy Services seeks a seasoned professional to fill the role of Major Incident Manager.About the RoleThe successful candidate will be responsible for managing and coordinating the response to major incidents to minimize their impact on business operations.Key Responsibilities1. Incident Response ManagementLead and direct all activities during...
-
Major Incident Resolution Specialist
1 month ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeMajor Incident ManagerTata Consultancy Services is a global leader in the technology arena, and we're looking for a skilled Major Incident Manager to join our team.Key Responsibilities:Manage and coordinate the response to major incidents to minimize business impact.Lead incident activities, including resource engagement, effective communication, and...
-
Senior IT Incident Resolution Specialist
4 weeks ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob DetailsAt @ Six Sigma, we are seeking a skilled Incident Management Engineer to join our team. This is a permanent position that requires a strong background in IT and incident management.Key Responsibilities:Provide technical support and resolution for IT-related incidentsDevelop and implement incident management processes and proceduresCollaborate with...
-
Senior IT Incident Management Specialist
1 month ago
Chennai, Tamil Nadu, India @ Six Sigma Full timeJob DetailsAt @ Six Sigma, we are seeking a skilled Incident Management Engineer to join our team. This is a permanent position with a salary of 50,000.Key Responsibilities:Manage IT incidents and ensure minimal downtime.Collaborate with cross-functional teams to resolve issues.Develop and implement incident management processes.Requirements:6+ years of...
-
Incident Management Coordinator
1 week ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeExciting Career Opportunity in Incident Management!Tata Consultancy Services is seeking a highly skilled Process Expert to join our team in Incident Management Coordination - Banking. As a key member of our team, you will be responsible for coordinating incident management processes to ensure seamless service delivery.Key Responsibilities:Develop and...
-
Incident Management Expert
1 day ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeWe are looking for a skilled Incident Management Expert to join our team at Tata Consultancy Services in Chennai. As an Incident Management Expert, you will be responsible for coordinating and managing incidents across various banking processes.Salary: ₹500,000 - ₹800,000 per annum, depending on experience.About the Job: The selected candidate will have...
-
Incident Management Coordinator
3 weeks ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeDirect Walk-In Opportunity for Incident ManagementJob Role: Process ExpertProcess: Incident Management Coordination - BankingKey Responsibilities:Coordinate incident management processes to ensure minimal disruption to business operations.Work closely with teams to resolve incidents and implement preventive measures.Develop and maintain incident management...
-
Cybersecurity Response Leader
3 weeks ago
Chennai, Tamil Nadu, India Orion Innovation Full timeOrion Innovation is a premier global business and technology services firm delivering business transformation and product development. We are seeking a highly skilled Cybersecurity Response Leader to enhance our cybersecurity capabilities. The ideal candidate will have extensive experience in handling and resolving complex security incidents.Key...
-
Network Specialist
3 weeks ago
Chennai, Tamil Nadu, India FLY Consulting Services Full timeWe are seeking a highly skilled Network Specialist to join our team at FLY Consulting Services. As a Network Specialist, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and...
-
Specialist IT Analyst
3 weeks ago
Chennai, Tamil Nadu, India Société Générale Assurances Full timeSpecialist IT AnalystJob DescriptionWe are seeking an experienced Specialist IT Analyst to join our team. The successful candidate will be responsible for managing IT infrastructure and supporting Incident Management processes.Key ResponsibilitiesDeploy and maintain ITIL processes for Business Process/ Business chain.Apply ITIL best-practices and...
-
Service Desk Specialist
1 month ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring timely resolution or escalation of incidents.Key Responsibilities:Provide technical support to customers via phone, email, or...
-
Cybersecurity Specialist I
3 weeks ago
Chennai, Tamil Nadu, India Expeditors Full timeCybersecurity Specialist I Job DescriptionAt Expeditors, we are seeking a highly skilled Cybersecurity Specialist I to join our team. As a key member of our cybersecurity team, you will play a critical role in protecting our company's data and systems from cyber threats.Responsibilities:Monitor systems for signs of unauthorized access, data breaches, or...
-
SIEM Security Specialist
4 weeks ago
Chennai, Tamil Nadu, India Vizlogic Digital Solutions Private Limited Full timeJob Title: SIEM Security SpecialistVizlogic Digital Solutions Private Limited is seeking a highly skilled SIEM Security Specialist to join our team. The ideal candidate will have a strong background in security incident and event management, with a minimum of 5 years of hands-on experience in 3 or more areas of security.Key Responsibilities:Constructing SIEM...