Specialist IT Analyst
3 weeks ago
Specialist IT Analyst
Job Description
We are seeking an experienced Specialist IT Analyst to join our team. The successful candidate will be responsible for managing IT infrastructure and supporting Incident Management processes.
Key Responsibilities
- Deploy and maintain ITIL processes for Business Process/ Business chain.
- Apply ITIL best-practices and methodologies, proposing changes to existing processes.
- Accountable for production issues from incident occurrence to Root Cause Analysis and follow-up.
- Prepare and publish process documentation and reports.
- Track and drive process improvements, monitoring and correcting non-compliance.
- Generate Key Performance Indicator (KPI)s and Key Risk Indicator (KRI)s.
Requirements
- 3-5 years of experience in ITIL and Incident Management.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
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