Cloud Operations Expert
4 weeks ago
We are seeking a highly skilled Cloud Operations Expert to join our team at Thinkwise Consulting LLP. As a Cloud Operations Expert, you will be responsible for providing advanced support resolution for complex issues related to MultiCloud (AWS/GCP/KUBERNETES/OpenShift/Terraform/Networking) cloud infrastructure and technical assistance for a team of support engineers.
Key Responsibilities:
- Provide operations support for MultiCloud (AWS/GCP) cloud infrastructure and applications, including troubleshooting and resolving complex issues.
- Collaborate with cross-functional teams, including developers and operations teams, to diagnose and resolve critical incidents.
- Monitor and maintain the performance, reliability, and security of MultiCloud (AWS/GCP/KUBERNETES/OpenShift/Terraform/Networking) cloud services.
- Deploy, configure, and maintain cloud-based solutions using MultiCloud (AWS/GCP/KUBERNETES/OpenShift/Terraform/Networking) cloud services, ensuring adherence to best practices and security guidelines.
- Conduct root cause analysis for major incidents and implement preventive measures.
- Participate in on-call rotations and respond to critical incidents promptly.
- Continuously improve and automate operational processes and workflows to enhance efficiency and scalability.
Requirements:
- Bachelor's degree in computer science, engineering, or a related field.
- 7 years of experience working on large enterprise technical customer escalations in a high-paced operations environment, with 5 years as an Operations expert with a track record of success.
- At least 5 years of experience in 24x7 AWS/GCP Cloud Production Support roles.
- At least 3 years of experience with Linux/Unix systems administration.
- At least 2 years of experience with Docker/Kubernetes and OpenShift orchestration.
- Strong experience in supporting and troubleshooting MultiCloud (AWS/GCP/KUBERNETES/OpenShift/Terraform/Networking) cloud infrastructure and services.
- Indepth knowledge of MultiCloud (AWS/GCP/KUBERNETES/OpenShift/Terraform/Networking) cloud services, including S3, VPC, IAM, Terraform, EKS, CloudWatch, MSK, OpenSearch, Direct Connect, Transit Gateway, and DynamoDB.
- Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and troubleshooting.
- Knowledge of Kibana/Grafana/Prometheus alerting and monitoring tools.
- Experience with DevOps practices and tools like Git/Bitbucket, Jenkins, Terraform.
Certifications:
- AWS Certified SysOps Administrator/AWS Solutions Architect - Mandatory
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