US Healthcare Customer Service Team Lead

4 days ago


Kanpur, Uttar Pradesh, India beBeeCustomerService Full time US$ 80,000 - US$ 1,20,000
Customer Service Team Lead Job Description

We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing the performance of your team and delivering exceptional customer service.

This is a full-time role that involves direct customer interaction and team management duties. You will oversee team performance, address customer inquiries, facilitate communication between customers and the company, and ensure timely delivery of high-quality results.

  • Key Responsibilities:
  • Manage customer service team to deliver high levels of customer satisfaction and support
  • Address customer inquiries and facilitate communication between customers and the company
  • Oversee team performance and ensure timely delivery of exceptional customer service
  • Collaborate with cross-functional teams to drive business results

About the Role:

This role is ideal for individuals who enjoy working in a fast-paced environment, have excellent communication and leadership skills, and can build strong relationships with customers and colleagues alike.

The Ideal Candidate Will Have:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Leadership and team management experience
  • Able to work in a dynamic and ever-changing environment


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