
GIS Team Leader
2 weeks ago
We are seeking a talented Operations Manager-GIS to join our team. As an Operations Manager-GIS, you will be responsible for overseeing the daily activities of a team of analysts. This role requires excellent leadership skills, strong communication abilities, and a keen eye for detail.
Key Responsibilities:
- Management of daily activities of a team size of 200+ analysts.
- Engage in customer escalations and ensure achievement of all system, team, and individual customer service goals and standards.
- Manage key performance indicators and maintain complete knowledge of all service tasks and programs.
- Responsible for administrative aspects including reporting.
Requirements:
- Superior communication (oral, written), presentation, and interpersonal skills.
- Demonstrated ability to develop and implement process enhancements, including technology and performance.
- Ability to plan, prioritize, organize, and communicate/sell effectively.
- Proficiency in Work-force management applications, Quality tools, and technologies.
- Experienced in goal setting (defining and prioritizing specific, driving objectives).
- Responsible for Process level compliance on various standards.
- Backup for the SDL in absence.
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
Why Join Us?
We are a dynamic and forward-thinking organization that values innovation and creativity. Our team is passionate about delivering exceptional results and making a positive impact.
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