Senior IT Service Manager

7 days ago


Bengaluru, Karnataka, India Thomson Reuters Full time

We're looking for an experienced professional to drive continuous service improvements at Thomson Reuters. As a Senior Service Improvement Analyst, you'll be responsible for identifying and reviewing service improvement opportunities, collaborating with stakeholders, and contributing to product design and development.

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About the Role:

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  • Collaborate with Service Management leadership, Enterprise Problem Management, and Service Providers to develop targeted service improvement plans\
  • Develop and implement process and technical capabilities to enhance service improvement opportunities\
  • Identify and review service improvement opportunities based on enterprise-wide performance metrics\
  • Proactively engage with stakeholders to create and maintain strong working relationships\
  • Build knowledge of TR products and services, and related services from internal and external Service Providers\
  • Support proactive problem management through trend identification to enhance service reliability and availability\
  • Support service management activities to ensure consistent standards for incident, problem, change, and other practice areas\
  • Contribute to recurring service performance reporting cycles (e.g., weekly, monthly, quarterly)\


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