Senior Credit Collection Manager Role

**Lead Credit Collection Manager Position**

The successful applicant will be responsible for overseeing a team of skilled collection specialists, ensuring the effective management and growth of our credit control operations.

This is an exciting leadership role that requires strategic thinking, exceptional communication skills, and the ability to drive performance while building strong relationships with internal and external stakeholders.

The ideal candidate will have a proven track record in leading high-performing teams, developing strategies to improve function, and establishing partnerships with customers and internal partners.

They will also provide analysis to senior leadership on critical performance metrics, drive continuous improvement and development of the team, and ensure compliance with company policies and procedures to maximize free cash flow while minimizing risk.

Key Responsibilities:

• Lead and inspire a high-performance culture by encouraging diversity and reflecting the Company's internal values.
• Establish effective partnerships with customers and internal partners, often initiating and leading sessions of partner engagement.
• Coordinate activities of staff members, implementing strategies to increase successful collections on outstanding debt.
• Supervise productivity of staff and quality of customer interactions to ensure performance expectations are achieved.
• Host debt review meetings with key collaborators to ensure transparency of issues and drive resolution to problematic accounts.
• Achieve and maintain high levels of customer service and satisfaction, working closely with local Account Management.
• Explore ways to improve cash collection efficiency.
• Apply knowledge and expertise to provide forecasting information for central finance.
• Create a highly engaging work environment to attract, develop, and retain talent.
• Play a lead role in the recruitment of Credit Control staff.
• Ensure provisioning recommendations follow accounting standards.
• Analyze AR data for trends to identify root causes and remove barriers to increased performance.
• Partner with relevant parties to drive improvements and identify ways to represent impact on AR for senior management reporting and action.
• Proactively bring forth ideas to automate, standardize, and simplify for continuous improvement.

Qualifications:**

• Proven track record to empower and lead a team, providing quality training, performance coaching, and feedback to assigned staff.
• Over 7 years of proven expertise in team leadership, credit management, and accounts receivable operations.
• Ability to think strategically and deliver tactically, developing plans to improve function.
• Proven background in establishing relationships with large international customers.
• Experience handling effective relationships with internal partners.
• Detailed understanding of billing-to-cash operational functions.
• Demonstrated success leading accounts receivable and resolving billing issues.
• Exceptional ability to communicate in English, both written and verbal.
• Excellent organizational skills with high attention to detail and proven track record to set and manage several priorities.
• Excellent presentation skills.
• Ability to influence clients (internal and external).
• Ability to drive performance and ensure results delivery.
• Understanding of the financial markets.
• Good project management, troubleshooting, and problem-solving skills with excellent decision-making skills.
• Willing to do US Shift timings.
• Proficient in Microsoft Office with exceptional skills in Excel.
• Master's Degree or equivalent experience in Business, Finance, Accounting, or related field.
• Financial services proven experience preferred.

About Us:**

Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day.