Counselling Operations Leader

4 days ago


Nagpur, Maharashtra, India beBeeCounselling Full time ₹ 19,10,000 - ₹ 21,10,000

Lead Counselling Operations Specialist

About the Role:

The Lead Counselling Operations Specialist will be instrumental in devising strategic processes, guiding counselling teams, and driving growth initiatives.

The charter for this role includes:

  • Own a regional account for your team of counsellors.
  • Lead a team by demonstrating leadership skills through building teams, driving key process metrics, creating a superlative work culture, bringing strong customer focus, and leading the organisation to exponential growth.
  • Work cohesively with talented colleagues to develop short and long-term strategies to create a sustainable customer base and business model.
  • Audit, oversee, and implement operations initiatives efficiently managing teammates.
  • Leverage independence and decision-making autonomy to drive 10X growth by owning the end-to-end process from TOFU to BOFU.

Ideal Candidate would:

  • Have at least 5 years of experience in the study abroad industry.
  • Have over 10-12 years of experience managing P&L with a team of professionals.
  • Experience scaling teams and designing processes across companies with a strong grasp of technology.
  • Be exceptional at operational excellence - defining, monitoring, and improving processes and metrics.
  • Be competent at managing multiple stakeholders across the business, channel partners, counsellors, operations, etc.
  • Build a strong client and non-client support through 100% compliance of application processes.


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