Research Operations Specialist

1 day ago

Bengaluru, Karnataka, India beBeeUserExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

The Opportunity:

We seek a highly organized and detail-oriented UX Research Coordinator to support our user research initiatives.

  • Coordinate logistics for user research studies, including usability testing, interviews, surveys, and diary studies.
  • Build relationships with research participants and internal stakeholders.
  • Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).
  • Monitor participant incentives and logistics, ensuring an excellent participant experience and compliance with policies.
What You'll Contribute:
  • Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and synthesis.
  • Compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.
  • Track and organize research insights using tools like Dovetail or Airtable.
  • Improve and maintain internal documentation on research best practices.
  • Assist with growing and organizing participant panels globally.
Required Skills & Qualifications:
  • 3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS environment.
  • Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.
  • Highly organized, detail-oriented, and comfortable working in fast-paced environments.
  • Experience with research tools such as UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.
  • Excellent written and verbal communication skills in English.
  • Ability to work with global teams across time zones.
  • Prior experience supporting research for technical audiences.
  • Familiarity with privacy regulations around user research.
  • Working knowledge of Confluence and Jira for knowledge management and tracking.
  • Bachelor's degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.
Benefits:
  • Excellent opportunity to elevate research operations as a strategic function within UX teams.
  • Passion for improving research processes and workflows.

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