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Business Operations Manager

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Job Title: Business Operations Manager

The successful candidate will be responsible for overseeing and ensuring compliance in all activities of the organization. The role demands strong regulatory knowledge, operational oversight, and effective grievance redressal, in line with industry guidelines.

This is a key position that requires strong leadership and supervisory skills to manage the day-to-day activities of the team. The ideal candidate should have excellent communication and reporting abilities, as well as strong analytical and problem-solving skills.

Key Responsibilities
  1. Supervise and monitor the activities of the team; ensure that all specified tasks are completed within the given timeframe.
  2. File applications for removal or addition of team members and Authorized Verifiers.
  3. Ensure strict compliance with industry regulations and company policies in both letter and spirit.
  4. Submit regular reports and updates to the management team, confirming adherence to all regulatory provisions.
  5. Oversee business operations and ensure that all compliance requirements are met.
  6. Act as the Single Point of Contact for inspections and other compliance-related matters with the regulatory authorities.
  7. Verify compliance of team members and ensure that all tasks are carried out only by authorized personnel.
  8. Ensure that all customer grievances are addressed appropriately and resolved within 14 days.
Qualifications & Requirements
  • Education: Bachelor's degree in any stream or (MBA or professional qualifications preferred).
  • Training & Certification:

50 hours of training + passing the prescribed exam (if not holding a professional qualification).

25 hours of training + exam for recognized professionals.

Certification valid for 3 years.

  • Must fulfill additional regulatory requirements such as minimum capital, deposits, professional indemnity insurance, infrastructure, staffing, and fit & proper declaration.
Key Skills
  • Strong knowledge of industry regulations and compliance framework.
  • Leadership and supervisory skills.
  • Excellent communication and reporting abilities.
  • Customer grievance handling and resolution.
  • Ability to coordinate effectively with regulatory authorities.