Senior Technical Lead Position

1 week ago

Guntur, Andhra Pradesh, India beBeeTechnicalLead Full time ₹ 1,94,40,000 - ₹ 2,16,09,600

Job Opportunity:

A highly skilled Service Now technical lead is needed to oversee a team of professionals, manage incoming work, assign tasks, and serve as the primary point of contact for customers.

Main Responsibilities:
  • Work Management: Prioritize, organize, and manage incoming Service Now-related tasks to ensure timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements.
  • Team Leadership: Mentor and guide team members to foster a collaborative environment.
  • Service Now Expertise: Oversee the design, development, and implementation of Service Now solutions.
  • Process Improvement: Identify opportunities to optimize workflows and automate processes.
  • Reporting and Metrics: Track team performance and provide regular reports to stakeholders.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience working with the Service Now platform.
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Service Now Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).

Key Benefits:

This role offers a unique opportunity to leverage your expertise in stakeholder management, technical leadership, and customer-facing communication to drive business success.

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