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Excellence in Operations Leadership

1 week ago

Gurgaon, Haryana, India MakeMyTrip Full time
Job Overview
As a key member of our Customer Experience Team, you will play a pivotal role in driving operational excellence and enhancing customer satisfaction. Our fast-paced environment is ideal for individuals who thrive on challenges and opportunities.

About the Role
In this dynamic position, you will be responsible for setting up and managing project timelines to deliver high-impact features. Your focus will be on improving system and process efficiency, which directly influences customer experience.

Key Responsibilities
* Develop and manage project plans to ensure effective delivery
* Identify and implement system and process improvements
* Collaborate with internal stakeholders to drive synergies and efficiencies
* Analyze data to inform business decisions and drive analytics

Requirements
To succeed in this role, you should possess a strong understanding of tech and product platforms, end-to-end project management, and consumer behavior. Additionally, you should have experience managing mid-to-large teams and multiple stakeholders.

Qualifications
* 4-8 years of experience in Product/Project Management
* Postgraduate degree in a relevant field (e.g., Tech/E-commerce)

About Us
Our company is committed to delivering exceptional customer experiences. We are looking for a talented individual to join our team and contribute to our mission.