Senior Analyst-Operational Excellence

3 weeks ago

Gurgaon, Haryana, India American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The GCS Operational Excellence Reporting COE has responsibility for the design, implementation, and assessment of the operational risk framework within Global Commercial Services (GCS) consistent with AXP's risk mission and in full compliance with risk management policies, risk limits, and applicable regulations. 

How will you make an impact in this role?

This position will be responsible for producing and publishing risk metrics reports to senior leadership team and compliance team within the required SLA. This individual will work closely with Business Self Testing teams as well as the teams across GCS to ensure accuracy and timeliness of MIS and reports for Senior leaders and deliver analytical solutions to our partners.

Create and deliver best in class analytical solutions to ensure the success of Business Conduct Program. Identifying opportunities for new automated & custom analytics solutions around all areas of GCS Business Conduct. Manage work on adhoc requests from Senior Management/strategic stakeholder/GCS leadership. Engage in multiple initiatives, lead, or support ongoing Program Specialty projects and provide consultative expertise focused on win-win solution. Translation of complex analytical output into easily digested insights with clear recommendations. Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve group's productivity. Drive innovation – develop new and enhanced reporting models by utilizing best in class tools and capabilities. Ability to lead a team of 1-2 analysts in future.

Critical Measures of Success:

The individual needs to be able to generate insights and conclusions from data. They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. They should also have the ability to work collaboratively with the business units in analyzing data to enable the business to mitigate the operational risks identified. Data Insights: Provide independent assessment of OE Program Data and provide key recommendation to senior leaders on various Operational Excellence programs. Forward Thinking: Enable smart technology solutions to manual data manipulation activities and enable availability of reporting with least manual intervention. Consistency in Delivery: Able to thrive in a matrix organization that involves multiple sub-teams as well be able deliver on reporting requirements to senior leaders in time.

Minimum Qualifications

Graduate or Post Graduate Degree in Statistics/ Mathematics/ Economics/ Engineering/ Management 3-6 years of experience in risk management, Data Analytics, Finance or Operations management

Preferred Qualifications

Knowledge of risk management and key risk metrics. Qualitative solutioning /Problem solving in complex & unstructured environment. Highly detail oriented. Ability to conduct comprehensive analysis and elevate key risk outcomes from the analysis. Partner management skills. Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy. Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.

  Technical Skills/Capabilities:

Experience working in Tableau Desktop and Database Management. Experience in application of Statistical Techniques. Advanced experience with Microsoft Excel. Programming expertise using Python and/or Hive is preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Operations Excellence Specialist

    1 day ago

    Gurgaon, Haryana, India National Australia Bank Full time

    Career OpportunitiesNational Australia Bank offers a range of career opportunities for talented individuals who share our vision and values. As a Senior Analyst, you will have the chance to contribute to our mission of delivering exceptional service and making a positive impact in the world.Your RoleIn this role, you will be responsible for supporting the...

  • Analyst-Operational Excellence

    3 weeks ago

    Gurgaon, Haryana, India American Express Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...

  • Senior Sales Operations Analyst

    6 days ago

    Gurgaon, Haryana, India BluePond AI Full time

    Job Summary:BluePond.AI, a pioneering Gen-AI powered PaaS startup, is revolutionizing the Insurance industry by driving operational excellence. This full-time role as Senior Analyst, Sales Support plays a crucial part in optimizing sales operations, supporting the sales team with data-driven insights, and ensuring a seamless sales process.Key...

  • Director of Operational Excellence

    6 days ago

    Gurgaon, Haryana, India Genpact Full time

    Operational Excellence DirectorWe are seeking an experienced Operational Excellence Director to join our team at Genpact. As a key member of our operational excellence program, you will be responsible for driving process improvements and efficiencies for our clients.The ideal candidate will have a strong background in operations management, with experience...

  • Senior Analyst

    2 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Title: Finance Reporting & Consolidation – Senior Analyst Reports to: Senior Manager/Manager/Lead Analyst Location : Gurugram Shift : 12pm-9:30pm Experience : 4-7years Job Summary: We are seeking an experienced Senior Financial Reporting Analyst to support complex consolidations, manage critical ledger functions, and drive accuracy in financial reporting....

  • Operational Excellence Specialist

    3 days ago

    Gurgaon, Haryana, India Amex Group Full time

    Job SummaryThe Operational Excellence Specialist will be responsible for designing, implementing, and assessing the operational risk framework within International Card Services (ICS) at the American Express Group. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with cross-functional teams to deliver...

  • Operational Excellence Leader

    6 days ago

    Gurgaon, Haryana, India WNS Full time

    Leadership OpportunityWe are seeking an exceptional leader to take on the role of Operational Excellence Leader at WNS. As a seasoned professional with a track record of delivering operational excellence, you will drive strategic initiatives that improve business performance and enhance customer satisfaction.Key responsibilities include:• Developing and...

  • Senior Financial Analyst

    14 hours ago

    Gurgaon, Haryana, India WNS Global Services Full time

    Job OverviewWNS Global Services is a leading Business Process Management company that combines deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions. Our team enables businesses across 10 industries to re-imagine their digital future and transform their outcomes with operational...

  • Senior Analyst

    4 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Title: Finance Reporting & Consolidation – Senior AnalystReports to: Senior Manager/Manager/Lead AnalystLocation: GurugramShift: 12pm-9:30pmExperience: 4-7yearsJob Summary:We are seeking an experienced Senior Financial Reporting Analyst to support complex consolidations, manage critical ledger functions, and drive accuracy in financial reporting. This role...

  • Operational Excellence Specialist

    5 days ago

    Gurgaon, Haryana, India Amex Group Full time

    A Career at American ExpressWe value our colleagues and offer a comprehensive benefits package that supports their physical, financial, and mental well-being. Our benefits include competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical and dental coverage, and flexible working arrangements.Job...

  • Senior Analyst

    4 weeks ago

    Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Title: Finance Reporting & Consolidation – Senior Analyst Reports to: Senior Manager/Manager/Lead Analyst Location : Gurugram Shift : 12pm-9:30pm Experience : 4-7years Job Summary: We are seeking an experienced Senior Financial Reporting Analyst to support complex consolidations, manage critical ledger functions, and drive accuracy in financial...

  • Senior Portfolio Analyst

    3 days ago

    Gurgaon, Haryana, India EXL Full time

    Job DescriptionWe are seeking a skilled Senior Portfolio Analyst to join our team at EXL. As a key member of our investment team, you will be responsible for managing a diverse range of portfolios while leveraging Python programming to enhance portfolio analytics, risk management, and trading strategies.This role offers a unique opportunity to work closely...

  • Business Analyst

    18 hours ago

    Gurgaon, Haryana, India WM Full time

    At WM, we are seeking a highly motivated and detail-oriented Business Analyst to join our team. As a Business Analyst - Process Excellence, you will be responsible for analyzing business processes and identifying opportunities for improvement. You will work closely with cross-functional teams to implement process changes and drive business results.Job...

  • Business Operations Analyst

    3 days ago

    Gurgaon, Haryana, India AiSensy Full time

    AiSensy is a WhatsApp-based marketing and engagement platform that empowers businesses to grow their revenues via the messaging app. We are seeking a detail-oriented and proactive MIS & Business Operations Analyst to join our Founder's Office team.About UsWe enable seamless customer engagement, marketing automation, and sales acceleration for 100,000+...

  • Operational Excellence Lead

    3 days ago

    Gurgaon, Haryana, India UNISON INTERNATIONAL CONSULTING Full time

    Job Summary:UNISON INTERNATIONAL CONSULTING is hiring a seasoned Chief Operating Officer to join our team. As COO, you will be responsible for optimizing operational efficiency, enhancing profitability, and driving strategic growth in our fashion retail industry. If you have a strong track record of delivering results and leading high-performing teams, we...

  • Senior Research Analyst

    7 days ago

    Gurgaon, Haryana, India Vrinda Global Full time

    Role: Research Analyst Designation: Sr. Analyst/ Consultant (TMT Research) Responsibilities: • Build and maintain strong client relationships while assisting management team in identifying/developing opportunities to grow the relationship. • Adopt a framework-based approach to effectively structure and solve complex business problems (such as GTM...

  • Senior Financial Analyst

    18 hours ago

    Gurgaon, Haryana, India NTT DATA Full time

    Job OverviewThe role of a Senior Financial Analyst at NTT DATA involves coordinating with various operational companies across the organization to prepare financial packs, such as Tokyo format and Diva Reporting. The individual is required to perform in-depth analysis of financial data and present detailed analyses for management review.

  • Senior Analyst

    4 weeks ago

    Gurgaon, Haryana, India Everest Group Full time

    About Everest GroupConfident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate today's market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business...

  • Senior Research Analyst

    3 weeks ago

    Gurgaon, Haryana, India Vrinda Global Full time

    Role: Research AnalystDesignation: Sr. Analyst/ Consultant (TMT Research)Responsibilities:• Build and maintain strong client relationships while assisting management team in identifying/developing opportunities to grow the relationship.• Adopt a framework-based approach to effectively structure and solve complex business problems (such as GTM strategy,...

  • Operational Excellence Lead

    3 days ago

    Gurgaon, Haryana, India Genpact Full time

    Join Genpact, a global leader in professional services and solutions, where you can shape the future of business. As a Manager or Senior Manager in our Customer Interaction Centre, you'll be responsible for driving performance and customer satisfaction.ResponsibilitiesDevelop and implement strategic plans to enhance overall centre performance.Lead teams to...