Senior Software Solutions Expert

6 days ago

Dindigul, Tamil Nadu, India beBeeSoftwareSpecialist Full time ₹ 15,10,000 - ₹ 20,10,000
Job Description

As a Product Specialist, you will play a pivotal role in helping customers successfully implement and use our software.

You will manage the IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience.

  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for the IT-facing components of the software, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Your responsibilities will include overseeing & providing technical support for the software installer across various platforms, managing the licensing solution, and addressing antivirus concerns.

Required Skills and Qualifications

• Strong technical skills and knowledge of software installation and runtime processes.

• Excellent communication and problem-solving skills.

• Ability to work collaboratively with cross-functional teams.

• Project management skills and experience with agile methodologies.

Benefits

Our team is dynamic and highly talented. We offer an attractive salary and additional company benefits.

Others

Join us to build a professional network in various branches of industry. We value innovation and trusted partnerships.

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