Leads Management Specialist

1 month ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
Job Title: Leads Management Specialist

About the Role:

We are seeking a highly skilled Leads Management Specialist to join our team at ADCI HYD 13 SEZ. As a Leads Management Specialist, you will be responsible for supporting the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services.

Key Responsibilities:

• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.

• Drive & deliver ML/Rule based prioritization models for the account management teams.

• Setup (or) manage programs by owning the creation of SOP's, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.

• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.

• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.

• Perform deep dives, data analysis and provide an insightful solution to the customer problems.

• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.

• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.

• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets.

• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals.

Requirements:

• 3+ years of experience in handling live projects/programs end to end, by owning the goals, delivery and reporting.

• Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis.

• Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.

• Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience.

• Attention to detail and high capability to work on different projects in parallel.

• Creative and analytical problem solver with a passion for operational excellence.

• Bachelor's degree required, MBA is a plus.

Preferred Qualifications:

• E-Commerce experience preferred.

• Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is desirable.

• Experience of CRMs e.g. Salesforce, sales and marketing automation tools.

• Experience of working on projects with global stakeholders.

• Experience in an analytical, results-oriented environment with external customer interaction.

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