Leads Management Specialist
1 month ago
About the Role:
We are seeking a highly skilled Leads Management Specialist to join our team at ADCI HYD 13 SEZ. As a Leads Management Specialist, you will be responsible for supporting the International Sales teams in lead generation and lead qualification activities for the entire gamut of Amazon services.
Key Responsibilities:
• Own end-to-end and drive multiple Projects/Programs in parallel and deliver results.
• Drive & deliver ML/Rule based prioritization models for the account management teams.
• Setup (or) manage programs by owning the creation of SOP's, defining the metrics, reporting, monitoring the performance, implementing the technical initiatives.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams.
• Preparing and driving the WBR/MBR/QBR reviews with the stakeholders.
• Perform deep dives, data analysis and provide an insightful solution to the customer problems.
• Working with Seller/Account management teams to improve operational aspects of their business in providing a great consumer experience.
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
• Tracking and reporting performance of the programs using appropriate metrics. Achieve productivity and seller satisfaction targets.
• Audit, monitor, and review business performance for your accounts/programs, updating your plans to make sure actions remain optimal to deliver shared goals.
Requirements:
• 3+ years of experience in handling live projects/programs end to end, by owning the goals, delivery and reporting.
• Ability to work with IT systems, understanding of SQL. Knowledge on MS Excel to prepare, track and report the WBR/MBR metrics. Perform data analysis on need basis.
• Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.
• Ability to deliver results independently in a fast-paced, challenging environment and passion for delivering great customer experience.
• Attention to detail and high capability to work on different projects in parallel.
• Creative and analytical problem solver with a passion for operational excellence.
• Bachelor's degree required, MBA is a plus.
Preferred Qualifications:
• E-Commerce experience preferred.
• Previous responsibility for strategic development, product management or product marketing, revenue targets and quotas is desirable.
• Experience of CRMs e.g. Salesforce, sales and marketing automation tools.
• Experience of working on projects with global stakeholders.
• Experience in an analytical, results-oriented environment with external customer interaction.
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