Network Operations Engineering Manager with Advanced Observability Expertise
2 weeks ago
We are seeking a seasoned Engineering Manager, Network Operations to join our team at Tekion. As a key member of our operations team, you will be responsible for leading the monitoring and maintenance of system health using advanced observability platforms.
Key Responsibilities- Lead the NOC team operation, including talent acquisition, team building, mentorship, growth, and retention.
- Oversee incident, problem, change, and release management processes in accordance with ITIL standards.
- Provide expert consultation on APM, Real User Monitoring, Synthetic Monitoring, Infrastructure Monitoring, and Log Management modules.
- Conduct root cause analysis and troubleshooting using tools like New Relic and Kibana.
To be successful in this role, you will need:
- A minimum of 8 years of experience in NOC, Production Support, or Command Center roles in a 24 x 7 operational environment.
- Advanced knowledge of observability platforms (AppDynamics, Dynatrace, Datadog, New Relic).
- Extensive hands-on experience across multiple platforms.
- In-depth understanding of ITIL processes and best practices.
- Superior problem-solving and troubleshooting skills.
We are looking for candidates with expertise in:
- Cloud computing platforms (AWS, Azure).
- Technical support or operations roles, ideally in a SaaS environment.
- Monitoring and logging tools (Prometheus, Grafana, ELK Stack).
- Crisis management and disaster recovery planning.
As an employee at Tekion, you can expect a competitive salary of $140,000 - $170,000 per year, depending on location and experience, along with a comprehensive benefits package.
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