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Data Driven Operations Specialist

2 weeks ago


Hyderabad Secunderabad Telangana, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Business Analyst Role

We are seeking a detail-oriented Senior Business Analyst to join our team.

  • Analyze and interpret performance data for the account, identifying trends, variances, and opportunities for improvement.
  • Attend to more complicated reporting requirements as required by business.
  • Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals.
Responsibilities:
  • Work closely with internal and external stakeholders to optimize outbound calling campaigns, ensuring efficient use of resources and high contact rates.
  • Monitor, report and conduct analyses on KPIs such as contact rates, conversion rates, occupancy, and adherence.
  • Partner with internal and external stakeholders to implement process improvements and best practices.
  • Create and present regular performance reports, including detailed dashboards and ad hoc analyses.
Qualifications:
  • Bachelor's degree in business administration, Analytics, Statistics, or a related field (or equivalent experience).
  • Experience as a Business Analyst in a contact center environment experience in dialer and outbound operations is preferred.
  • Advanced knowledge of MS Excel experience with database management is a plus.
  • Excellent analytical and problem-solving skills, with proficiency in data visualization tools (e.g., Power BI, Tableau).
  • Proven ability to interpret large datasets and deliver insights that influence decision-making.
  • Effective communication skills, both written and verbal, with the ability to present findings to senior leadership.
Preferred Qualifications:
  • Familiarity with workforce management concepts and tools.
  • Experience in managing or collaborating with cross-functional teams.
  • Certifications in analytics or project management (e.g., CBAP, Six Sigma) are a plus.
About the Role

This is a fantastic opportunity to work at the cutting edge of AI, automation, and digital innovation.

The ideal candidate will have a strong background in analyzing account performance metrics, providing actionable insights, and optimizing operations.

They will also have excellent analytical and problem-solving skills, with proficiency in data visualization tools.

The role offers a competitive salary and benefits package, as well as opportunities for career growth and development.

As a member of our team, you will be working with a dynamic group of professionals who are passionate about delivering exceptional results.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that we do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.