Team Director

1 week ago


Bareilly, Uttar Pradesh, India beBeeCustomer Full time ₹ 8,50,000 - ₹ 9,00,000

We are seeking a highly skilled Team Lead to oversee our International Process operations in Mumbai.

Job Description:

    Our ideal candidate will possess excellent customer service, communication, and leadership skills.

    Responsibilities include:

  • Managing a team of agents to achieve daily targets
  • Maintaining high levels of customer satisfaction and service quality
  • Overseeing AHT, shrinkage, attrition, CSAT, KPIs, and SLAs
  • Developing strategies to reduce shrinkage and attrition rates

    The successful candidate will be responsible for ensuring compliance with company policies and procedures while driving business growth through innovative solutions.

Required Skills and Qualifications:

  • Customer Service, Customer Support, and Customer Service Management skills
  • Experience in achieving and maintaining high levels of Customer Satisfaction
  • Excellent verbal and written Communication skills
  • Experience in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC

Benefits:

  • 5 Days Working with 2 rotational week offs
  • Salary up to-8.5 to 9 Lpa

Interested candidates can contact us for further details.



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