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AI Access and SaaS Security Specialist
2 weeks ago
We are seeking a highly skilled technical professional to serve as the senior escalation point for our AI Access Security solution, guiding customers through the complexities of GenAI app adoption.
- Provide advanced technical support to customers and partners in AI Access Security and SaaS Security.
- Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications.
- Offer best practices and configurations to optimize security solutions for our customers.
For this role, you will need:
- 8+ years of experience in a technical support engineer role, with a focus on network security technologies.
- Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences.
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
About This Opportunity
This position is part of our Global Customer Support team, which plays a critical role in our mission to protect our digital way of life. We are committed to enabling customer success by providing exceptional post-sales support.
