Quality Assurance Specialist

1 week ago

Vadodara, Gujarat, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

Key Role in Ensuring Quality and Compliance

We are seeking a highly skilled individual to fill the role of Quality Control Associate. As a key member of our team, you will play a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance with predefined checklists.

This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings. You will collaborate closely with coordinators from both US and India businesses to execute daily responsibilities.

Responsibilities:
  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Audit population/sample proportion of processed tickets basis predefined checklist for tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at a set frequency as defined by the business.
  • Ensure random audits twice or thrice per month to check documentation around BK claimants.
  • Perform random sample checks on communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Become familiar with Standard Operating Procedures (SOPs) and training materials, setting up weekly connections with the business for Technical Name Identification (TNI) in collaboration with trainers for SOP updates and PKT requirements.
  • Create weekly/monthly reports for audits performed on the set frequency, reporting out to supervisor and business with requisite analytics and inferences, including root cause and CAPA for defects/deficiencies identified during quality audits.
Requirements:

We are looking for individuals with a strong educational background, preferably in law, BBA, or commerce, who have 2-4 years of experience in a US-based multinational corporation. Project management experience or certifications are highly desirable. Additionally, ISO 9001 certification is preferred.

Candidates should possess advanced proficiency in MS Office, including Excel and PowerPoint, MS Teams, and Outlook. Experience in quality audits of legal documents/email communications, with the ability to comprehend legal terminologies and scope of work required during quality audits, is essential. Strong data analysis capabilities, exceptional written and verbal communication skills, analytical problem-solving skills, and basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools are also necessary.

The ideal candidate should have strong problem-solving skills, be able to handle confidential information with discretion, possess strong interpersonal and customer service skills, and have keen attention to detail.

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